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Connections

This page explains how to fix issues you might encounter when using connections.

Client Request Failed: Failed to receive access token​

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Description​

This error is caused by invalid credentials or details provided by the customer.

Solution​

Make sure all the populated/given credentials are valid.

The connection failed to create, please close this browser tab and try again​

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Description​

This error is caused by invalid scopes or app permissions.

Solution​

Check whether all scopes/permissions are provided as expected.

Connection is currently inactive, please click fix connection​

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Description​

It is possible that a connection might expire due to OAuth token expiry or a refresh issue.

Solution​

Select Fix connection and redo the connection creation flow. To fix a connection, select your connection's corresponding More button in the right side of the interface and select Fix connection.

Error Code: 400 Message: Cannot delete connection with one or more triggers assigned​

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Description​

When trying to delete a connection, you might encounter the following message: Error Code: 400 Message: Cannot delete connection with one or more triggers assigned.

Solution​

You cannot delete the instance when you have a trigger enabled on it. Delete the trigger before deleting the instance.

The user does not have Connections.View permissions on the connection folder.​

Description​

Connections in Integration Service appear to be successful (Status: Connected), but unattended jobs fail with the following error message: "The user does not have Connections.View permissions on the connection folder."

Solution​

The robot needs access to the connection used in the process.

For a robot to run a job using a connector from Integration Service, the following are required:

  • The connection and the robot intended to run the job must be in the same Orchestrator folder.
  • The robot must be assigned a role that has Folder View permissions for the Connections item. For more information, refer to the Orchestrator User Guide.