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Amazon Connect authentication

Prerequisites​

To be able to create a connection, you need to have an Amazon Connect account with the following credentials:

  • an Access Key ID.
  • a Secret Access Key to your account.
  • an AWS Region associated with your account.

To create your access key, please refer to the documentation page on Create Access Key.

Add the Amazon Connect connection​

To create a connection to your Amazon Connect instance, you need to perform the following steps:

  1. Select Orchestrator from the product launcher.
  2. Select a folder, and then navigate to the Connections tab.
  3. Select Add connection.
  4. To open the connection creation page, select the connector from the list. You can use the search bar to find the connector.
  5. Provide your Access Key ID, Secret Access Key, and AWS Region.
  6. Select Connect.