Customers

Customers is the dashboard where you can analyze the customers involved in the Order-to-Cash process. It displays detailed information on the late delivery rates, the sales order items, and the number of unique customers per category.

Dashboard charts

The following table describes the dashboard charts of the Efficiency - Customers dashboard.

Chart	A bar chart that displays...
What is the late delivery rate?	the percentage of sales order items that were delivered after the expected delivery date within the selected period. Note that when hovering over the bar the Late delivery rate percentage and the number of Delivered SO items are displayed for the selected category.
Sales order items	detailed information on sales order items related to the selected category. You can select different metrics and categories to change the context.
How many unique customers per category?	detailed information on the number of customers for the selected category.