ServiceNow

Connecting to ServiceNow

By default, OAuth 2.0 Authorization Code is used as the authentication type.

1. User credentials must have Read permissions to access listing metadata such as:
   • sys_db_object (required for all data)
   • sys_glide_object (required for certain ServiceNow table metadata)
   • sys_dictionary (required to retrieve ServiceNow schema information).To enable this, you must elevate the user's role as follows:
   1. In the ServiceNow Admin console, select the account icon in the menu bar to open the user menu.
   2. Select the Elevate Roles option.
   3. Enable the security _admin box, and select Update.
      important

      The user also needs at least row-level permissions for accessing tables.

2. Configure the connection for ServiceNow. Check out ServiceNow authentication in the UiPath Integration Service guide for more information.
3. After successful authentication, go back to the Process Mining webpage and select your connection.
4. Select Next. The connection is established and the Extraction settings page is displayed.
5. If desired, change the extraction settings, or accept the defaults.
6. Select Next. The Extraction tables page is displayed, showing the tables that will be extracted from ServiceNow. By default, the required input tables defined for the app template are selected.
7. If desired, add additional tables for extraction or delete any tables you want to exclude from the extraction.
8. Select Next.

Extraction settings

The following table describes the extraction settings.

Extraction setting	Enables you to
Date range	Select a From and To date to define a limited date range for the data extraction. By default, the Use current date option is selected for the To date.
Recurrence	Set up a schedule for recurring data extraction in hours or days.
Incremental data extractions	Set up incremental data extraction, which means that only new or modified data will be extracted.
Parameters	Define any additional parameters, if applicable.