Analysis - End to End

Introduction

Analysis - End to end is the dashboard where you can analyze the complete process regarding cases.

See the illustration below.

Context information

The context bar at the top of the Analysis - End to end dashboard displays context information and KPI's.

Below is a description of the elements of the context bar.

Element	Description
Average throughput time	The average throughput time for the end-to-end process.
Total value	The total value of the cases.
Number of cases	The total number of cases.

Cases

The Cases dashboard item enables you to select various attributes and metrics to analyze cases.

Below is a description of the metrics that can be selected in the Cases dashboard item.

Metric	Description
Number of cases	The number of unique cases created during the selected period.
Percentage of cases	The percentage of cases created during the selected period.
Avg. case value	The average case value of cases created during the selected period.
Total case value	The sum of the values of the cases created during the selected period.
Avg. throughput time	The average throughput time for the end-to-end process.
Total throughput time	The total throughput time for the end-to-end process.
Median throughput time	The median throughput time for the end-to-end process.

Distribution

The Distribution chart enables you to analyze the frequency of cases based on Case value or Throughput time. See the illustration below.

Process graph

The process graph displays the end-to-end process based on the number of cases. See the illustration below.

note

You can use the Detail slider to change the number of activities and/or edges shown.

Viewing the process based on a different metric

Follow these steps to select a different metric for the process graph.

Step	Action
1	Click on the Displayed metrics icon in the process graph.
2	Select a different metric from the list of available metrics.

See the illustration below for an example.