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Frequently asked questions

Data residency​

The VPN gateway for a tenant is automatically created in the same region as the region of the tenant and you cannot change the region.

Switching to a different region​

If a VPN gateway already exists and you chose to move your tenant to a different region, you can either:

  • continue to use the gateway in the old region or
  • delete the existing VPN gateway and create a new one, which is created in the current region of the tenant.

Data retention​

If you disable a tenant that has a VPN gateway, you have a 60-day grace period before you lose access to your VPN device. After 60 days, your VPN gateway is permanently deleted from your tenants.

If you re-enable the tenant within 60 days, your VPN gateway is not deleted and available for use.

License expiration​

If your robot units have expired, you have a 60-day grace period before you lose access to your VPN device. After 60 days, your VPN gateway is permanently deleted from your tenants.