Managing notifications

You can manage notifications for your organization in the Manage Notification view from the Notifications settings page.

Only Organization Admins can manage the notifications for a user group or organization.

Subscribing external AD group to events

Here is how to subscribe an entire external AD group to events for email notifications. Only notifications about events that impact user groups are sent to external AD groups.

Prerequisites: For users from the external AD group to receive email notifications, perform the following steps:

1. Access the external AD user group account in Outlook.
2. Go to Group Settings, and then Edit Group.
3. Select Let people outside the organization email the group.
4. In the organization Preferences, go to the Notification settings page.
5. Change the view from My Notification to Manage Notification.
6. Select Add user group, to add an external AD group as a notification profile.
7. Search the name of the external AD group you added inside your tenant and select it.
8. Select Configure.
9. Go to a service tab (Actions, for example), and choose the default events the external group should be subscribed to.
10. Select the checkboxes under Email to choose the default events the users in the external group are subscribed to.
11. After you finish the configuration, select Save.
    note

    When configuring notifications for an external Active Directory (AD) user group of type Security group, users within this group will not receive email notifications.

Configuring default subscriptions

You can configure default notification subscriptions at the group level by setting the notification preferences for either:

• The Default group, which every user is associated with.
• A local user group defined in your organization.

The Default group is not an actual user group. It acts as a system-wide template that defines baseline notification settings for users who have not configured their own preferences.

You configure default subscriptions for user groups in: Organization Preferences > Notifications > Manage Notification view > Alerting Group Configuration tab.

From there, you can:

• Edit the Default group
• Add a local user group and configure its notification preferences

You can configure default subscriptions only for user groups available in Administration > Accounts and local groups.

How default subscriptions work:

The following rules determine how default subscriptions are applied:

• The Default group acts as the baseline for all users.
• If a user has not customized their notification preferences, the Default group settings apply.
• If a user has customized their notification preferences, their personal settings apply, except for mandatory subscriptions.
• If a local user group does not have default notification subscriptions configured in Alerting Group Configuration, the Default group settings apply to that group.
• Mandatory subscriptions configured in the Default group cannot be changed by users. Only organization administrators can modify them.
• These rules apply to all users, including users provisioned through external Active Directory (AD) groups.

To configure default notifications:

1. In the organization Preferences, go to the Notification settings page.
2. Change the view from My Notification to Manage Notification.
3. Select the Alerting Group Configuration tab.
4. Choose one of the following:
   • To edit the Default group, select Edit.
   • To configure a new user group:
     1. Select Add user group.
     2. Select the desired group.
     3. Select Configure.
5. Open each service tab (Actions, for example).
6. Select the default events users should be subscribed to.
7. Optionally configure event visibility: Select the visibility icon next to an event to hide or unhide it.
8. Configure subscription behavior:
   1. Select the checkboxes under Mandatory to enforce subscriptions that users cannot change.
   2. Select the checkboxes under Automation Suite and Email to define default delivery channels.

Tips

• Users are not required to belong to a user group.

When a notification is sent directly to a user:

• If the user has customized preferences, their personal settings apply.
• If the user has not customized preferences, the Default group settings apply.
• Mandatory settings always override personal preferences.

If a user belongs to multiple user groups, their effective subscription is the combined set (union) of:

• All assigned group subscriptions
• Their personal preferences

Customizing email notifications for your organization

As an administrator, take the following steps to personalize the appearance of email notifications for your organization.

1. In the organization's Preferences, go to the Notification Settings page.
2. Switch the view from My Notification to Manage Notification.
3. Go to the Email Configuration tab where you can customize an email template to align with your organization's needs.
4. Select Apply at account level to apply the changes as well to the notifications sent for the portal.
5. Under Sender Logo you can customize the email logo using the following options:

   1. Select Replace Image to upload a logo that's specific to your organization.

      You can upload PNG images of up to 40KB.

   2. Select the download icon to download the current logo image.

   3. Select the delete icon to delete the current logo, and remove it from the email notifications.

6. Under Sender Name, enter the name that you want to appear as the sender of the email notifications.
7. Under Sender ID, enter the email address you want to show as the sender of the email notification.
8. Under Email digest frequency, choose the frequency at which your organization receives summary emails that show multiple notifications.
   note

   Email digest is available only for Orchestrator.

Email digest triggers when users in your organization subscribe to events.

Select one of the following options:

1. 10 minutes
2. 30 minutes
3. Once a day - sent every 24 hours based on the timezone in which our service is running.
4. Twice a day - sent every 12 hours based on the timezone in which our service is running.
5. Select Save to apply the customizations.

Viewing all organization notifications

You can view all the notifications that your organization received in the Notifications page. The Notifications page allows you to filter notifications, based on the service they notify you about, their severity, and the time when you received them.

To explore your organization's notifications:

1. Open the Notifications panel.
2. In the top-right, select the Notifications page icon.

Filtering your organization's notifications

1. Navigate to the Notifications page.
2. Search for a keyword inside the Search bar.
3. Select Service and filter notifications based on the service they notify about.
4. Select Severity and filter notifications based on their severity.
5. Select Timestamp and filter notifications based on the time they were sent.

Viewing only unread notifications

1. Navigate to the Notifications page.
2. Select Unread only in the top-right.

Unsubscribing from tenant or event

From the Notifications page you can unsubscribe from the event or tenant that a notification was received.

1. Hover over a notification.
2. Select Show more actions.
3. Choose to unsubscribe from:
   1. The event that you're notified about.
   2. The tenant where the event took place.

Deleting notifications

To delete notifications select Show more actions and then Delete.

Receiving notifications per folder

note

This option is only available for Orchestrator notifications.

You can use the Receive notifications for folders drop-down list to select the folders or subfolders for which you would like to be alerted.

In addition to that, you can select the Include folders that I get added to later option to make sure that, if you are added to a folder, you do not miss any notifications pertaining to it.